Thank you for choosing Wandsworth Florist for your flower delivery needs in Wandsworth and the surrounding areas. By accessing our website and placing an order, you agree to comply with the following Terms & Conditions. These terms are designed to ensure a smooth and transparent transaction and protect your rights as a valued customer.
These Terms & Conditions apply specifically to the purchase of our flowers and related products via our online shop, offering flower delivery in Wandsworth and neighbouring locations. We recommend that all customers read these terms carefully before engaging with our services. By completing an order through our website, you agree to be bound by these Terms & Conditions.
1. Product Selection: Our website features a selection of fresh flowers, arrangements, and seasonal gifts available for delivery. Browse the desired product pages and add items to your cart.
2. Placing an Order: Once you have finalised your selection, proceed to checkout. You will be required to provide recipient details, delivery address (must be within Wandsworth or specified surrounding areas), preferred delivery date, and any special instructions.
3. Order Confirmation: Upon placing your order, you will receive an automated email acknowledging receipt of your request. This email does not constitute acceptance of your order, only verification that your request has been received.
4. Acceptance of Order: Acceptance of your order and completion of the contract between you and Wandsworth Florist will take place once payment has been successfully processed and we confirm your order for dispatch. We reserve the right to decline an order for reasons including product unavailability, incorrect payment details, or if delivery is outside our service area.
At Wandsworth Florist, we strive to fulfil every order as described. In rare circumstances, due to seasonal variations or supply issues, certain flowers or packaging may be unavailable. In such cases, we reserve the right to make substitutions with items of equal or greater value, maintaining the overall style and colour scheme of your chosen arrangement. We will contact you if the substitutions are significant or affect the essence of the order.
1. Pricing: All prices displayed on our website include Value Added Tax (VAT) where applicable. Prices are subject to change without notice; however, once your order is confirmed, the price will remain as displayed at the time of purchase.
2. Payment Methods: We accept major debit and credit cards via our secure online payment provider. Payment must be completed in full before your order is processed and delivered.
3. Payment Security: Wandsworth Florist utilises industry-standard encryption to ensure that your payment and personal data are secure at all times. We are not responsible for delays or non-delivery resulting from incorrect payment details supplied by you.
1. Delivery Areas: We offer flower delivery within Wandsworth and its surrounding areas. If a delivery address is outside our delivery zone, we may contact you to arrange an alternative or refund the order.
2. Delivery Times: We endeavour to deliver flowers on your chosen date. While we strive for timely delivery, please note that circumstances such as weather conditions, high demand periods (e.g., Valentine’s Day, Mother’s Day), and unforeseen events may affect our schedule. Specific time deliveries cannot be guaranteed, but we will do our best to accommodate requests whenever possible.
3. Delivery Instructions: Please provide detailed delivery instructions during checkout. If the recipient is unavailable at the time of delivery, we may leave the flowers in a safe location, with a neighbour, or attempt redelivery. We do not accept liability for loss or damage once delivery to the specified address has been completed and signed, or instructions followed.
1. Cancellations: Orders may be cancelled by contacting us as soon as possible. Orders cancelled at least 24 hours before the scheduled delivery date will be refunded in full. If cancellation occurs within 24 hours of delivery, reasonable costs incurred (including specially ordered flowers) may be deducted from the refund amount.
2. Amendments: For order amendments (recipient details, delivery address, card message), please notify us at least 24 hours before the scheduled delivery. Amendments cannot be guaranteed after this deadline.
3. Non-Delivery: Should your order not be delivered due to circumstances within our control, a full refund or replacement will be offered. If an incorrect delivery address is supplied or there is no suitable place to leave the flowers, we are not obligated to offer a refund.
4. Refunds: If you are dissatisfied with your flowers due to quality issues, please notify us within 24 hours of delivery. Photographic evidence may be required. Upon investigation, we may offer a replacement, partial refund, or full refund, depending on the circumstances.
As flowers and floral arrangements are perishable goods, returns are not normally accepted. However, should you receive damaged, incorrect, or poor-quality flowers, please contact us promptly. Quality complaints reported more than 48 hours after delivery may not be eligible for refund or replacement.
1. Information Provided: You are responsible for ensuring the accuracy of all order details provided, including recipient name, delivery address, and instructions.
2. Accessibility: Please ensure that the recipient or a designated person is available to accept the delivery. We cannot be held liable for failed deliveries due to inaccessibility.
1. Service: While we strive for outstanding flower delivery in Wandsworth and nearby areas, we cannot guarantee the lifespan of flowers due to natural factors. Care instructions are provided with each order and must be followed to ensure longevity.
2. Consequential Loss: Wandsworth Florist will not be liable for any indirect, consequential, or special loss arising from use of our website, products, or delivery services, including loss of data, income, profits, or reputation.
3. Limit of Liability: Our total liability for purchases made via our site is strictly limited to the purchase price of the product provided.
All content on the Wandsworth Florist website, including images, text, designs, and branding, is protected by UK intellectual property laws. Material from this website must not be copied, used, or distributed without our express permission.
We are committed to safeguarding your personal information and comply with the UK General Data Protection Regulation (GDPR) and Data Protection Act. Your data is used only for processing orders and providing flower delivery services in Wandsworth and the surrounding areas. Please refer to our Privacy Policy for full details on how we collect and use your data.
We shall not be liable for any failure to perform our obligations where such failure is due to events beyond our reasonable control, such as natural disasters, strikes, transportation delays, or pandemic-related disruption.
These Terms & Conditions, any contract for the purchase of goods, and any dispute arising from the use of our services are governed by and construed in accordance with the laws of England and Wales. By placing an order, you irrevocably agree that the courts of England and Wales will have exclusive jurisdiction to resolve any legal matters.
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting to our website. Please check this page periodically to ensure you are aware of the latest version. Your continued use of our services constitutes acceptance of any amended terms.
If you have questions or concerns regarding these Terms & Conditions or require assistance with a flower delivery in Wandsworth or the surrounding areas, please contact our customer service team. We strive to provide prompt, helpful support and ensure your full satisfaction with our online flower delivery services.
These Terms & Conditions apply to all online customers placing orders for flower delivery through Wandsworth Florist in Wandsworth and the surrounding areas. By using our website and placing an order, you agree to be bound by these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Wandsworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Wandsworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
