Returns, Refunds & Complaints Policy at Wandsworth Florist

Fresh Flowers Guarantee in Wandsworth

At Wandsworth Florist, we take great pride in delivering only the freshest blooms to our valued customers throughout the Wandsworth area. Whether you are a household or a business, our team is dedicated to maintaining the highest standards of quality and customer service. Rest assured, every bouquet and arrangement is carefully prepared and delivered with a Fresh Flowers Guarantee for an enjoyable, lasting floral experience.

Damaged-on-Arrival Policy

We understand how disappointing it can be to receive flowers that have been damaged during transit. If your flowers arrive in less than perfect condition, please notify us as soon as possible, preferably on the same day of delivery. In order to help us resolve the issue swiftly, we may ask for a photograph showing the damaged arrangement. Our immediate goal is to put things right—either through a prompt replacement or an eligible refund.

Freshness Window

Wandsworth Florist guarantees that all flowers supplied meet our strict standards for freshness and longevity. Most of our flower arrangements will remain vibrant for a minimum of five days, provided they are cared for according to our guidelines. In the unlikely event your flowers do not last this long, please contact us within this five-day window so we can investigate and provide an appropriate solution. Our Fresh Flowers Guarantee ensures your satisfaction with every order delivered in Wandsworth and nearby areas.

Refund and Replacement Options

Customer satisfaction is at the heart of everything we do. If your order is damaged on arrival, or if the flowers fail to meet our freshness promise, you are entitled to choose between a replacement bouquet (delivered at the earliest possible opportunity) or a full/partial refund, depending on the circumstances. Our friendly team will guide you through the process and advise on the options best suited to your needs. Please have your order details ready when contacting us so we can assist you promptly.

How to Make a Complaint

We strive to deliver delight with every floral order. However, if for any reason you are unsatisfied with your experience, we encourage you to let us know. To initiate a complaint, please reach out within five days of receiving your flowers, including your order reference and a description of the issue. Our customer care team will thoroughly review your feedback, investigate as necessary, and work diligently to resolve your concerns. Your satisfaction is our priority, and we appreciate the opportunity to improve our service wherever possible.

Trusted by the Wandsworth Community

As a dedicated local florist, Wandsworth Florist is honoured to serve households, corporate clients, and organisations throughout Wandsworth. Our reputation for quality and customer care is built on trust, transparency, and consistent service. We thank you for choosing us and we are always here to support you—from your first inquiry to after your flowers arrive.

If you have questions about our returns, refunds, or complaints process, please don’t hesitate to get in touch with our helpful customer service team. We’re here to ensure your floral experience in Wandsworth is truly exceptional.